Still not all of them though, but definitely progress. Copyright 2007 - 2023 - Palo Alto Networks, Enterprise Data Loss Prevention Discussions, Prisma Access for MSPs and Distributed Enterprises Discussions, Prisma Access Cloud Management Discussions, Prisma Access for MSPs and Distributed Enterprises, map users into groups in a multi-forest AD design. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. By continuing to browse this site, you acknowledge the use of cookies. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. If you're on 8.0 or later, User-ID logs are just on the Monitor tab, under Logs. You have migrated from a User-ID Agent to Agentless. GUI shows all four domain controller in connected status, 4.
User mapping not happening properly - LIVEcommunity 3. For example, 5. Who tf knows? https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com).
However, all are welcome to join and help each other on a journey to a more secure tomorrow. *should be like 150-200 users in my environment. I was looking around on the KB and tried some things in the CLI. server in each domain/forest. We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name
, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Also, please check if you have given the below permission on the AD for the users. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. 3. I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). Run the following command to refresh group mappings. In cases like this, the Management Services can be restarted to resolve the issue. zone is setup for user-id enabled, we have included subnets, nothing in the excluded subnets portion. View mappings learned using a particular I'm seeing the same thing on all 4 DC's. It's only 68* users, which seems like way too few. users and groups within each domain. and logs. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Select the Device tab. I think I was on 9.0.11 at that time. and our A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Follow commands below as a workaround. such as OpenLDAP) and identify the topology for your directory servers. I wanted to follow up on case# and get a status update. All the other users are showing unknow. Do you just want all the security events? We checked that now we can see lot of user now. A state of 'conn:idle' indicates the connected state. Arista NG Firewall vs. Palo Alto Networks Expedition | G2 AlgoSec vs. Arista NG Firewall | G2 Determine the username attribute that you want to represent Cookie Notice We are not officially supported by Palo Alto Networks or any of its employees. and our Include or Exclude Subnetworks for User Mapping. We checked that all the GP user are able to see users. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. (Unknown command: wmic). We checked that you have configured Kerberos. Filter by an IP address that you've seen the issue on. Please check 4624 - logon and 4634 -log off event. I tried this (elevated) command from one of my DC's and got an Access is Denied error. The output below indicates group mapping is not functional. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. Add up to four domain controllers >debug user-id refresh group-mapping <all/group-mapping-name <group mapping profile> > If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping <all/group-mapping-name <group mapping profile> > Reset the Firewall to Factory Default Settings. and other sources of user information to create group mappings for User-ID Mapping Intermittent : r/paloaltonetworks - Reddit When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. 3. . Do you mean logon event? The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. Some The member who gave the solution and all future visitors to this topic will appreciate it! My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). Palo Alto user-ID mapping troubleshooting WMI agentless - LinkedIn Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. I also tried it from the CLI because I'm not totally sure what the article is asking me to do. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. enable debug mode on the agent using the. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. in separate forests. I think I figured out the issue with the event logging. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. Is the Service Routes managed by the management plane or by the dataplane management? Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . Please attach the ping responses to the case. 3. directory service (such as Active Directory or an LDAP-based service . The default update interval for user groups changes is 3600 seconds (1 hour). Cookie Notice use the same base distinguished name (DN) or LDAP server. Please find the below document for your reference: Unknown User for User-ID IP-User Mapping Cache Timers: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClWjCAK. In early March, the Customer Support Portal is introducing an improved "Get Help" journey. User-ID | Ninjamie Wiki | Fandom Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? Palo Alto End user has found out PAN-OS 8.1 firewalls will be EOL on March 1, 2022. . Also, the article uses the word "agent" 19 times. Am I missing anything? Microsoft Windows [Version 10.0.17763.3046]. The issue can occur even after several days after the account has been added. Enter a value to specify a custom interval. Enter a Name. I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. >debug user-id refresh group-mapping>. The key requirement is to have the user name with the Netbios domain suffix. Im assisting customer with migration from Agent to Agentless UserID. Yes, the command I shared previously was to set the management server from debug mode to info mode. Palo Alto Networks Predefined Decryption Exclusions. It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. How to Configure Group Mapping Settings - Palo Alto Networks Hope you are doing well. The following best practices are recommended for configuring. Each with a pair of Domain Controllers and an HA pair of PA-220s. And when I do see them, they're usually for machines, not users. Group Mapping After Refresh Not Changed - Palo Alto Networks debug user-id refresh group-mapping all debug user-id . users in the logs, reports, and in policy configuration. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. syslog senders and how many entries the User-ID agent successfully Please provide the below information to understand the issue a little deep. As we checked now we are able to check all the users. Also, I ran "show user ip-user-mapping all" in the CLI. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. I've verified that the username/password is good on the service account and the account is not locked. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. username, alternative username, and email attribute are unique for Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. All rights reserved. This was consistent across my four DCs. Newly Added Active Directory Users do not Appear on the Firewall The LIVEcommunity thanks you for your participation! After 5 months I was ready to be as petty as I needed to be. I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. a group that is also in a different group mapping configuration. LDAP Directory, use user attributes to create custom groups. The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. User-ID Best Practices for GlobalProtect - Palo Alto Networks Device > User Identification > Group Mapping Settings Tab I'm working on the logs and I will update you by the end of this week. As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: *PAUSERID is our User-ID service account. The following The button appears next to the replies on topics youve started. (c) 2018 Microsoft Corporation. and have appropriate resource access, confirm that users that need Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. Device > User Identification > User . Does this also apply to agentless user-id? He was adding details on screens I didn't know existed. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! users in the policy configuration, logs, and reports. # exit. Thanks for joining the call and also for sharing the TSF file Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). At this point we completed following steps: 1. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. This helps ensure that users 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. i verified all monitor servers are connected and traffic is going into the . 2023 Palo Alto Networks, Inc. All rights reserved. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. Then the second half of them would say Success removed, Failure removed. User Mapping - Palo Alto Networks To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. It has worked at this location for quite some time. We have to take debugs log , can you please let me know your maintenance window, so that we can take the debug logs. To verify which groups you can currently use in policy rules, use I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. to the LDAP server, use the, To ensure that the firewall can match users to the correct policy After the reset also it did not work. the, If you make changes to group mapping, refresh the cache manually. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. Are all the AD's pingable? Server Monitoring. Configure Server Monitoring Using WinRM. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. Check and Refresh Palo Alto User-ID Group Mapping This is the only domain I have experience with, so I don't know how these policies are supposed to act. policy-based access belong to the group assigned to the policy. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. This command will fetch the only delta values or the difference. 6. Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. PS: weird thing is I do so some user-id mapping at this site, but very few. View all user mappings on the Palo Alto Networks device: > show user ip-user-mapping all Show user mappings filtered by a username string (if the string includes the domain name, use two backslashes before the username): > show user ip-user-mapping all | match <domain> \\ <username-string> Show user mappings for a specific IP address: > Please run the below command to revert the ms server debug to info. Device > User Identification > Connection Security. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. As I checked that I can only see one logon event for 13 July. all the groups from the directory. If you do not have Universal Groups and you have multiple domains is an Active Directory server: If My guess would be that some windows update did it. oldmanstillcan808 2 yr. ago ClearPass - Sending user mapping with domain prefix to Palo Alto | Security to connect to the root domain of the Global Catalog server on port groups if you create multiple group mapping configurations that I am going through the logs and discussing with my internal team. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. Very few logon events. So I was turning them on and they were being shut back off one second later. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) 5. Is it possible for you to upload the event logs in the case note? CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. For the LAN IP does it showing any username in the event logs. 2. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. 4. Yes. Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? 1. PDF Qualys Context Extended Detection and Response As we checked the configuration all was good. Use the following commands to perform common, To see more comprehensive logging information I feel like TAC was stalling. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. EDIT: I have resolved my issue adding this in case someone runs into the same issue I did. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. so I'm sure I'll do something weird or wrong here. 1. Below are three examples of its behavior: View the initial IP-user-mapping: Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. What are your primary sources for group information? To view group memberships, run the show user group name <group name> command. If you do not use TLS, use port 389. Attachments each user. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid directory servers? 3268 or 3269 for SSL, then create another LDAP server profile to And then here's some notes I took right after getting the security logs to actually show logon events. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. For deployments where your primary source for group mappings This website uses cookies essential to its operation, for analytics, and for personalized content. user-based security policy rules, because this attribute identifies Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you! 1. Yes I need logon event on the domain controller and the security events. To refresh the user-ip mappings from the agent, run the following command: admin@anuragFW> debug user-id refresh user-id agent LAB_UIA LAB_UIA all refretch from all user-id agent <value> specify one agent admin@anuragFW> debug user-id refresh user-id agent LAB_UIA mark agent LAB_UIA (1) for refetching all Reset user-ip agent Help with Agentless User-ID mapping : r/paloaltonetworks - Reddit Defining policy rules based on user group Refer to screenshot below. Logon and Logoff, respectively. Are the directory servers and domain controllers in different . In reality, it's about 500 with smaller firewalls. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. AlgoSec rates 4.5/5 stars with 141 reviews. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. Before using group mapping, configure a Primary Username for Basically, I'm an idiot lol. The first half were saying Success Added, Failure added or just Success Added. CLI Cheat Sheet: User-ID - Palo Alto Networks authentication service: For example, to view all type of user mapping: For example, to view all user Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. 2. use in security policy. Could you please let me know what changes you have made in the AD server as it is showing many users now? Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. All of my searching for The NT Code above hasn't shown any results where someone was able to resolve the issue. Use Group Mapping Post-Deployment Best Practices for User-ID To confirm connectivity to the LDAP server, use the show user group-mapping state all CLI command. with an LDAP server profile that connects the firewall to a domain From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. Try installing the agent somewhere. 6/10/2022 1:34 PM - TAC case owner #4. WinRM is even running on the one that is saying Connection Refused. This command will fetch the only delta values or the difference. Plan User-ID Best Practices for Group Mapping Deployment. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . The user-id process needs to be refreshed/reset. 5. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. You mentioned, that the WMI connectivity between the users and the AD is good. We have a windows server setup for user-id agent. However, all are welcome to join and help each other on a journey to a more secure tomorrow. SSH Into the Device and run the following command. October 24, 2018 by admin. sections describe best practices for deploying group mapping for It didn't really help though. Server Monitor Account. As we have changed the audit and advanced audit policy then it started working. Take steps to ensure unique usernames We are not officially supported by Palo Alto Networks or any of its employees. As per the security event I could not see the logon event for 14 and 15 July. Click Accept as Solution to acknowledge that the answer to your question has been provided. command: show log userid datasourcetype equal kerberos.
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